At My Sweet Slice, we are committed to delivering high-quality virtual baking experiences and resources designed to meet the needs of our customers. Due to the nature of our digital offerings and instant access to valuable educational content, all sales are considered final and non-refundable. We strive to ensure every course, consultation, and workshop delivers exceptional value, and we encourage you to contact us with any questions before making a purchase.

Non-Refundable Policy on Digital Services

Since our services are provided entirely online and include instant or scheduled access to exclusive content, tutorials, and guidance from baking professionals, we maintain a strict non-refundable policy. This policy applies to:

• Online Courses and Workshops – Once enrolled, you gain immediate or scheduled access to our training materials and resources.
• Consultations and Advice Sessions – Expert guidance sessions are tailored to your needs and are conducted virtually, reserving a baking specialist’s time specifically for you.
• Monthly Subscriptions – All recurring masterclass subscriptions are billed in advance, and payments are non-refundable once the billing cycle begins.
• Recipe Development and Custom Courses – Any personalized or custom course content is crafted to meet specific requirements, and as such, is non-refundable once initiated.

Rescheduling Policy

If you are unable to attend a scheduled virtual class, workshop, or consultation, we will do our best to accommodate a rescheduling request. However, rescheduling is subject to availability, and we ask that you notify us at least 48 hours in advance to make alternative arrangements. Please note that this option may not be available for all services.

Customer Satisfaction Commitment

While our refund policy is strict, we stand by our commitment to quality and customer satisfaction. Should you have any issues accessing your purchased content or require further support, please don’t hesitate to reach out to our Customer Support Team at {email}. We will make every reasonable effort to address your concerns and ensure a fulfilling experience.

By purchasing from My Sweet Slice, you agree to the terms outlined in this Refund Policy. We thank you for your understanding and for choosing us as your trusted source for online baking education.